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Aurea Process - FAQ
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Enhanced Support Portal FAQ
How to Make the Best Use of the ATLAS Support Chat
How can agents leverage knowledge to help customers?
How do I publish my content in other languages?
How do I customize my Help Center?
Aurea Process - Announcements
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Welcome to your Help Center!
Aurea Process - API
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Can JST API be used to load Java classes in a JSP which is outside of the SBM folder?
How do I log into Aurea Process from an External JSP Webpage?
WorkStepInstance and WorkItem API execution is failing in Adapter Workstep
SBM API cannot be resolved in custom web application
Getting a Failed to look-up from JNDI service error when using the Process Instance API on 2020 SP1 with TomEE
Aurea Process - Performance
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Can we use external load balancer with Aurea Process cluster?
Aurea Process - General
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Can we have a support agent on standby support during our planned activities?
Where can I find Product Documentation for Aurea Process?
Queries to delete data for particular Process Template
Aurea Process - BPM Portal
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Internet Explorer 11 does not correctly open .XLSX or .DOCX or .pptx extension files
User Filters that filter on user-defined DataSlots migrated from 2015 SP1 to 2020 R1 are not working and can't be edited.
Collapsing by default the Search Tasks section on My tasks page
User Management Queues pagination results in header duplication
Getting error while fetching documents from global documents DS
Aurea Process - BPM Studio
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Is It Safe To Delete The URL Provided As iiop Under The sbmUrl Field Of The ant.properties.ORIG File?
Can permissions to update application group membership be restricted to specific administrator groups?
Creating a Dynamic Web Project in BPM Studio fails with "Failed while installing Dynamic Web Module 3.0." error
Invalid "Cannot parse date format" alert after migration to Aurea Process 2020 when using Adaplets
Unable to deploy Common Resource Project using BPM Studio and AppDeployer
Aurea Process - BizPulse
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BizPulse not starting after upgrading
Aurea Process - Installation and Configuration
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Setting Up A Workstep Performer From Group All To Group Any Through A Java Method
Error with setupCluster on WebSphere: "Traceback (innermost last): File "<string>", line 111, in ?"
Supported Cloud Platforms for Aurea Process
JBoss admin server not getting started with error
Unable to create an Aurea Process Instance with PostgreSQL and TomEE due to a "Failed to connect to broker" exception error
Aurea Process - Database
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Unable to get managed connection for java:/jdbc/SBMCommonDB
Aurea Process 2015 compatibility with Oracle Database 12c Release 2
Configure Datasource in WebSphere with Oracle provided JDBC thin driver using TNS from tnsnames.ora
Aurea Process database migration from Oracle to MS SQL
New datasource creation on CX Process deployed over Websphere fails with existing data provider
Aurea Process - Clustering
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Updating the Database Schema User Password in an existing Websphere Cluster
What is the impact on the Application if users are still processing instances in Aurea Process when a clustered environment is restarted
Is Session failover supported in Enterprise Cloud or Enterprise On-premise?
A node in Savvion 2015 SP1 with JBoss cluster is unable to start due to an Authentication Failure error
Should Admin Server be restarted without restarting EJB and Portal Server in a clustered environment?
Aurea Process - License
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Need a production/evaluation license for Aurea Process / CX Process / Savvion
How to upgrade Aurea Process / Savvion / SBM license key
Aurea Process - Support Portal
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How to reset Support Portal password?
How to Access the Aurea Process Support Portal and Tickets