Overview

After installing Aurea Process 2021 R1 on one of the supported Linux platforms, you have started all of the server processes successfully, but are not able to access the BPM Portal using your web browser due to a Page can not be found or A server error "Error Opening socket: Connection Refused: connect" has occurred error.

Solution

Diagnosis

The firewall on the Linux server has blocked access to port 18793 (the default BPM portal port).   

Solution Steps

Contact your IT department or Network Administrator to provide access or allow the port that is used by the BPM Portal on your Aurea Portal server. 

If you are using the default port 18793 for the BPM Portal then the below commands can be used to add a rule to open port 18793 on the Linux Server's firewall:

sudo firewall-cmd --zone=public --add-port=18793/tcp --permanent
sudo firewall-cmd --reload

Testing

Once the firewall rule is added to open the BPM Portal port in the Linux server firewall, you will be able to access the BPM Portal.