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Email adapter unable to send mail when using an account with a password that has special characters

Abdullah Tarawneh
  • Updated

Overview

You have an Email adapter that is working fine with one set of credentials. However, when you switch to using another set of credentials for a different account, the Email adapter no longer works and is unable to send mail. You may see the following error messages logged:

  • OutGoingMailException: Error occured while sending mail
  • Error in External Performer Execution <com.savvion.sbm.adapters.email.EmailAdapter:execute>

Solution

This issue occurs because some special characters like ^ are ignored when encrypting the password. To fix this, encase your password parameter in quotation marks. As an example, you may encrypt your password like so:

C:\Workspace\Savvion\Pramati\SBM2015PR\bin>
encrypt.cmd "Abc^d"

Then, edit sbmemail.properties in your Email adapter with the output encrypted password.